Cole Chevrolet achieves Certified Elite Status with General Motors
General Motors Certified Elite Program is designed to reward those dealerships that perform all parts of their Fixed Operations business better than any other GM dealer.
We are 8th out of 675 Chevrolet dealers in the Western Region to achieve this status, and even better we are 2nd out of 55 Chevrolet dealers in the Rocky Mountain Zone!
Our Certified Service Group - Service Department, Body Shop and Parts Department - achieved this status for 2011. The bulk requirements revolve around Customer Satisfaction and Technician Training
- High New Vehicle Customer service retention
- High percentage of genuine General Motor parts used in repairs
- Low repeat repairs
- Meet 100% of the Training Standards and Certification
Service manager Joe Osterman states: "The Service, Parts and Body Shop teams worked hard this last year to reach this prestigious status to better serve our customers. We constantly strive to provide a better service experience." - quote from Joe Osterman, Service Manager.